Purchasing & Delivery

Before You Buy

To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles – is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service.

Typical delivery time frame is three working days upon dispatch.

Warranty Information

We stand behind all our products. All of our products carry a 12 month warranty if not specially stated. RTB (Return to Base) means the buyer pays for returning goods to us; we will fix or replace the faulty products. Refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.

Return Policy - If for any reason the product we sent you turns out to be faulty, we’ll do our best to get that fixed really quickly. Please contact us and we’ll replace it for you and meet all our responsibilities under the Consumer Guarantees Act 1993. If the product is as described and is returned back due to change of mind then Shipping will not be refunded and a 15% restocking fee will apply. For a full refund ( which is given as a store credit and will be valid for 6 months from the time it has been generated) the goods must be returned in a re-saleable state as received by the purchaser.

Payment Information

Credit Card via Payment Express checkout (Visa or Mastercard).

Bank Account: TSB Living Ltd Bank Account Number: 12-3233-0640707-00 Bank branch: ASB Bank, Botany Branch, Auckland