MEM23 Mattress - Single
23 cm Thick Mattress | Medium Firm | Memory Foam & Pocket Springs
Spread the cost over 6 months interest free on a Gem Visa.
Terms
Minimum monthly repayments required. Exclusions may apply. Lending criteria, T&Cs and fees apply, including a $55 establishment fee and $65 annual fee ($32.50 half-yearly).
Interest rate of 29.95% p.a. (subject to change) applies after the interest free term ends, and after any interest free term on other purchases.
Paying only the minimum monthly repayment (3% of the outstanding balance or $20, whichever is more) may not be enough to repay the purchase in full during the interest free term.
Further information on rates and fees is available at gemfinance.co.nz. Available on participating Gem credit cards only. Credit provided by Latitude Financial Services Limited.
| Shipping Zone | Price |
|---|---|
| Auckland to Auckland | $30.00 |
| Auckland to North Island non rural only | $60.00 |
| Auckland to South Island non rural only | $125.00 |
| Christchurch to Christchurch | $30.00 |
| Christchurch to North Island non rural only | $125.00 |
| Christchurch to South Island non rural only | $60.00 |
| Wellington to Wellington | $30.00 |
| Wellington to North Island non rural only | $60.00 |
| Wellington to South Island non rural only | $125.00 |
Description
Description
MEM23 Mattress - Single
Enjoy a luxury night's sleep with the Cloud Comfort Euro Top MEM23 Mattress. This medium firm mattress is crafted for support, pressure relief, and long-lasting comfort. It features individually wrapped pocket springs to reduce partner disturbance and contour to your body. A plush memory foam layer relieves pressure points, helping you sleep longer and deeper. The soft knitted fabric and breathable 3D mesh sides enhance airflow, keeping you cool throughout the night. Perfect for everyday use in master bedrooms, guest rooms, or apartments. This Euro top mattress delivers hotel-quality sleep for Kiwi homes.
Features:
Medium firm feel for balanced comfort and support
Independent pocket springs reduce motion transfer
High-density memory foam for pressure relief
Soft knitted fabric with plush quilted surface
Breathable side panels for airflow and cooling
Specifications:
Size: Single
Firmness: Medium Firm (Firmness ratings may vary depending on individual preferences.)
Thickness: 23 cm
Color: White and Grey
Overall Dimensions: 190 cm (L) x 90 cm (W) x 23 cm (H)
Vacuum packaging: Vacuum-packed in hygienic packaging, we ensure a clean and well-packed mattress arrives at your doorstep safely. The mattress will expand to its normal shape within 24 hours after unpacking.
Package Content:
1 x MEM23 Mattress Single (vacuum-packed)
This mattress is vacuum-packed. The video demonstrates how to unbox it safely. (Model in the video: Euro Top L30 Queen)
Please note: We do not accept change of mind returns on mattresses due to health and hygiene reasons.
Product Video
Product Video
Packaged Dimensions
Packaged Dimensions
| Particulars | Dimensions (Height x Width x Length) cm | Weight |
|---|---|---|
| 1 Box | 30x30x95 cm | 23kg |
Shipping & Delivery
Shipping & Delivery
Dear valued customer,
We are thrilled to offer our shipping services to ensure you receive your purchased products in a timely and efficient manner. Please find below important information regarding our shipping policy:
- Courier delivery within the island: 1-3 working days (rural areas may take longer).
- Courier Inter-island deliveries: 2-4 working days (rural areas may take longer).
- Large Freight Deliveries within island will take between 3-5 working days, rural delivery may take longer.
- Large Freight Deliveries between inter-island will take 2-7 working days, rural delivery may take longer.
Delivery Specifications:
- Our shipping service includes delivery by a single driver to the nearest drop-off point.
- Regrettably, our drivers are unable to take products up a fleet of stairs and for apartments we can deliver to the reception/ it’s up to the driver’s discretion if they want to deliver it to your doorstep.
- We do not offer two-person deliveries for any items.
Contact Number Requirement:
- To ensure a smooth delivery process, we kindly request that you provide a valid contact number during checkout. This will allow our delivery team to reach you for any delivery-related updates or inquiries.
In-Store Collection Option:
- For customers who prefer a quicker solution, we offer the option for in-store collection immediately after purchase.
- Please note that this option is subject to stock availability in our branches.
Pricing and Delivery to Rural Areas:
- The prices provided in our shipping quotes are reflective of main cities only for large freight items.
- For rural areas, additional fees may apply, and you will be notified via email should any extra charges be applicable.
We strive to ensure the utmost satisfaction for our customers, and our shipping process is designed to make your shopping experience convenient and hassle-free. If you have any queries or require further assistance, please do not hesitate to reach out to our customer support team.
Thank you for choosing us as your preferred shopping destination. We look forward to serving you!
Best regards,
TSB Living Ltd.
Warranty & Returns
Warranty & Returns
Your coverage, care and claims at a glance
Enjoy your mattress with confidence. This limited warranty covers eligible manufacturing defects and is provided in addition to your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).
What is covered?
For eligible mattresses purchased new from TSB Living on or after 1 January 2026:
| Coverage | Warranty Period |
|---|---|
| Internal structure: broken, collapsed or displaced springs; internal support failure; structural foam splitting or cracking | 10 years |
| Permanent visible indentation greater than 40 mm, with correct support and care | 10 years |
| Manufacturing defects in the stitching and seams, cover, zip, side tape and other surface materials | 12 months |
| Bonnell Spring Mattress range | 12 months |
If a claim is accepted, TSB Living will provide an appropriate remedy in accordance with the terms of this written warranty.
This is a structural and manufacturing-defect warranty. It is not a comfort guarantee or a guarantee against normal changes caused by use.
Important: These warranty periods and the 40 mm indentation threshold apply only to this written warranty. They do not limit any rights or remedies available under the Consumer Guarantees Act.
Which mattresses are eligible?
The 10-year written warranty generally applies to all new TSB Living mattress ranges except the Bonnell Spring Mattress range.
To qualify, the mattress must:
- Have been purchased from TSB Living on or after 1 January 2026;
- Be used for normal household purposes; and
- Be owned by the original purchaser.
This written warranty is non-transferable. However, this does not affect any rights that another person, including someone who receives the mattress as a gift, may have under the Consumer Guarantees Act.
For clearance, ex-display, seconds, or mattresses sold with an imperfection, eligibility for the 10-year warranty is determined by the warranty information displayed on the relevant product page at the time of purchase.
A product that is not eligible for this 10-year written warranty may still be protected by the Consumer Guarantees Act. A specific fault disclosed before purchase is not covered, but this does not automatically exclude an unrelated fault.
Mattresses purchased before 1 January 2026 are not covered by this 10-year written warranty. They remain covered by the 12-month written warranty applied at the time of purchase, together with any applicable rights under the Consumer Guarantees Act.
The warranty period begins on the original delivery or collection date. A repair or replacement does not restart the written warranty period.
What is not covered?
- Normal wear: body impressions or indentations of 40 mm or less, foam softening, comfort-layer compression, pilling, fading, stretching and minor dimensional variations.
- Personal preferences: changes in comfort, firmness or temperature preference.
- Damage or contamination: stains, spills, body fluids, odours, burns, cuts, tears, dampness, mould, mildew, corrosion or pests.
- Incorrect use or care: misuse, overloading, unsuitable bed bases, incorrect handling or storage, or failure to follow the applicable care instructions.
- Unauthorised changes: repairs, alterations or modifications not approved by TSB Living.
- Other exclusions: disclosed faults, second-hand or unauthorised-reseller purchases, and commercial, hotel, rental or other high-frequency use unless expressly approved.
TSB Living may decline a claim under this written warranty because of incorrect support, handling, storage, cleaning or care only where that issue caused or materially contributed to the reported problem.
These exclusions define the scope of this written warranty and do not exclude or reduce any rights under the Consumer Guarantees Act.
Care for your mattress
| What to do | Key requirement |
|---|---|
| Support it properly | Use a strong, flat and correctly sized bed base. Unless the product instructions state otherwise, slat gaps must not exceed 70 mm. Double and larger sizes require adequate centre support extending to the floor. |
| Check base compatibility | Do not use a damaged, uneven, sagging or incorrectly sized base. Use an adjustable base only if the mattress is identified as compatible. |
| Swap regularly | Swap the mattress from head to foot approximately every three to six months. Do not flip a one-sided mattress. |
| Handle carefully | Do not fold, bend, drag, jump or stand on the mattress. Avoid forcing it through narrow spaces or placing excessive weight on its edges. |
| Unpack promptly | Remove a roll-packed mattress from its packaging and allow it to expand within 90 days of delivery or collection. |
| Protect and ventilate | A mattress protector or overlay is recommended but is not, by itself, a condition of this warranty. Keep the mattress clean, dry and well ventilated, and attend to spills immediately. |
| Clean carefully | Unless the care label states otherwise, do not machine wash, dry clean, soak or saturate the mattress, foam or fillings. Spot clean with a clean, damp cloth, warm water and a small amount of mild, non-coloured soap. Gently blot (do not rub) and allow the mattress to air-dry completely. |
A support or care issue will affect a warranty claim only where it caused or significantly contributed to the reported problem.
How is an indentation measured?
To assess a possible indentation:
- Remove all bedding, protectors and toppers.
- Place the mattress on a suitable, flat and supportive base.
- Leave the mattress completely unloaded for at least 24 hours.
- Place a straight edge across the affected area.
- Measure vertically from the straight edge to the deepest point of the indentation.
For a claim under this written warranty, the indentation must be greater than 40 mm and must not result from quilting, normal surface settlement or an unsuitable bed base.
We may ask for photographs or a short video showing the measurement.
The 40 mm threshold applies to this written warranty only. A mattress that does not meet this threshold may still have rights under the Consumer Guarantees Act, depending on the circumstances.
How do I make a claim?
Please contact sales@tsbliving.co.nz and provide as much of the following information as is reasonably available:
| Information required | What to provide |
|---|---|
| Proof of purchase | Order number, invoice, receipt, email confirmation or bank transaction record |
| Product details | Mattress model, size and a photograph of the product label, where available |
| Evidence of the problem | Photographs showing the complete mattress and clear photographs or videos of the reported issue |
| Indentation claim | A photograph or video showing the indentation measurement |
| Bed base | Photographs of the base, slats and centre support, where relevant |
If any requested information is unavailable, please let us know. The absence of one particular document or photograph will not automatically invalidate a claim, although we require enough information to confirm the purchase and reasonably assess the problem.
Please keep the mattress clean and hygienic during the claim process. Do not dispose of it unless TSB Living has confirmed in writing that you may do so.
What happens after I submit a claim?
TSB Living will review the information provided and may request reasonable additional photographs, videos, measurements or an inspection.
If a claim is accepted under this written warranty, TSB Living may:
- Repair the mattress or affected component;
- Replace the affected component;
- Replace the mattress; or
- Provide a reasonably comparable replacement if the original model is unavailable.
Any repair or replacement remains covered for the balance of the original written warranty period. This does not limit any statutory rights applying to the repaired or replacement product.
Your rights under the Consumer Guarantees Act
The remedy selected by TSB Living under this written warranty does not limit any remedy available under the Consumer Guarantees Act.
Where a problem covered by the CGA can be remedied, TSB Living may choose an appropriate remedy, such as a repair, replacement or refund.
If the problem is a failure of substantial character, or if it is not remedied within a reasonable time, the customer may have the right under the CGA to reject the product and choose a refund or replacement.
Nothing in this warranty excludes, restricts or modifies any statutory right that cannot lawfully be excluded.
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