SHIPPING AND HANDLING
Dear valued customer,
We are thrilled to offer our shipping services to ensure you receive your purchased products in a timely and efficient manner. Please find below important information regarding our shipping policy:
- Delivery Timeframes:
- For courier shipments, all products will be shipped out for delivery within 3-7 working days.
- For large freight shipments, the delivery timeframe is set at 4-10 working days.
- Please note that rural areas may experience slightly longer delivery times due to logistical constraints.
- Delivery Specifications:
- Our shipping service includes delivery by a single driver to the nearest drop-off point.
- Regrettably, our drivers are unable to take products up a fleet of stairs and for apartments we can deliver to the reception/ it’s up to the driver’s discretion if they want to deliver it to your doorstep.
- We do not offer two-person deliveries for any items.
- Contact Number Requirement:
- To ensure a smooth delivery process, we kindly request that you provide a valid contact number during checkout. This will allow our delivery team to reach you for any delivery-related updates or inquiries.
- In-Store Collection Option:
- For customers who prefer a quicker solution, we offer the option for in-store collection immediately after purchase.
- Please note that this option is subject to stock availability in our branches.
- Pricing and Delivery to Rural Areas:
- The prices provided in our shipping quotes are reflective of main cities only for large freight items.
- For rural areas, additional fees may apply, and you will be notified via email should any extra charges be applicable.
We strive to ensure the utmost satisfaction for our customers, and our shipping process is designed to make your shopping experience convenient and hassle-free. If you have any queries or require further assistance, please do not hesitate to reach out to our customer support team.
Thank you for choosing us as your preferred shopping destination. We look forward to serving you!
TSB Living Ltd.