Terms & Conditions

In these terms and conditions "we", "our" and "us" means TSB Living Ltd, "you" refers to you the customer. "Dollar" constitutes New Zealand dollars only. These terms and conditions together with your order constitute the entire contract between TSB Living Ltd. and the customer. No other external terms and conditions are applicable to this website and business. Terms and conditions cannot be varied without prior approval from both parties in writing.

Acceptance of Terms & Conditions  

The terms and conditions are the terms on which TSB Living Ltd offers you access to the services of our website. By registering as a member with us, or purchasing products from us, you are accepting these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the services. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen years old. We only sell and ship Products within New Zealand. We do not make deliveries outside of New Zealand.

    Assembly offer – Please do let us know if you would like your units to be assembled by us for a reasonable price. We have cabinet makers available. Once assembled, shipping charge and duration may vary.

    Choice of Color/design – Where a product listed has various options such as color, size, RHS/LHS features, please advise us of your preference. Where no instructions are given, product readily available in stock will be dispatched. Colors strictly subject to availability.

    Information Error - We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error. We shall have the right to refuse or cancel any such orders and refund the full amount received.

    Warranty

    We stand behind all our products. All of our products carry a 12 month RTB warranty if not specially stated. RTB (Return to Base) means the buyer pays for returning goods to us; we will fix or replace the faulty products. Refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.

    Return & Refund Policy

    If for any reason the product we sent you turns out to be faulty, we’ll do our best to get that fixed really quickly. Please contact us strictly within 3 working days of receiving your purchase we’ll replace it for you and meet all our responsibilities under the Consumer Guarantees Act 1993. If the product is as described and is returned back due to change of mind then Shipping will not be refunded and a 15% restocking fee will apply.  

    For a full refund the goods must be returned in a re-saleable state as received by the purchaser. Please note we will not refund for damage caused directly or indirectly after receipt by the purchaser. Shipping will not be refunded and a 15% restocking fee will apply.

    Payment Methods and Processing Times

    We currently accept payments using credit card facilities or bank deposit only.
    Payments will not be processed until all applicable information has been received by TSB Living Ltd. Payments are not cleared on weekends or public holidays, please ensure sufficient funds are available on credit cards for payment to be processed on the next business day.
    If your payment is not received within 7 days from the date that you receive your order confirmation, TSB Living Ltd. reserves the right to cancel the transaction.
    TSB Living Ltd. also reserves the right to change prices for products displayed on www.tsbliving.co.nz at any time without notification. 

    Delivery

    TSB Living Ltd. will make every attempt to dispatch your item as soon as possible, it may however take up to 48 hours from date of payment for your item to be dispatched. Please note items will not be dispatched until payment has been received in full. Estimated delivery times will be 3 to 5 working days (excluding rural delivery which will take up to 5-7 working days)
    TSB Living Ltd makes every effort to deliver your product according to the estimated delivery times provided at checkout, however bears no liability for delays caused by Courier companies. All estimated delivery times are in business days and exclude weekends and/or public holidays.
    For further information about our combined shipping, please visit http://www.tsbliving.co.nz/pages/shipping-information

    Credit Card

    Whilst TSB Living Ltd employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, TSB living Ltd will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner. Please note that TSB Living Ltd will not collect and store customer's credit card details.