TSB Living — New Releases
A running record of storefront changes, rollouts, and what's still in progress.
Added Depot Collection option, allowing customers to select a preferred depot for order pickup during checkout.
Suspended on 17 SEP 2026
Redeployed on 28 SEP 2026
Implemented an AI Shopping Assistant to help customers find products more efficiently. The assistant provides relevant product recommendations, answers shopping-related queries, and guides users toward suitable products based on their search intent, creating a faster and more intuitive shopping experience.
Stock availability on PDP moved from an inline table to a popup/modal. Same treatment applied to delivery timeframe display.
Wishlist functionality has been updated to improve the user experience. Users can now add or remove products from their wishlist directly from the product's collection page, with the wishlist accessible from the dedicated wishlist drawer. Wishlist interactions have been streamlined for easier product saving and management across the site.
Enhanced wishlist functionality on the product page, allowing users to add or remove items directly from the PDP. The wishlist is now accessible via the dedicated wishlist drawer, providing a smoother and more consistent saving experience across the site.
Introduced a Submit a Ticket feature to make it easier for customers to contact TSB Living Customer Support with enquiries and requests.
This provides customers with a structured way to submit detailed enquiries and supporting documents directly through the website.
Updated the shipping weight brackets to provide more accurate shipping calculations for heavier orders. The following new weight brackets are now live:
These updates improve the accuracy of shipping charges for orders within the newly introduced weight ranges.
Added an AR (Augmented Reality) / 3D product viewing feature to the product page for selected products.
Customers can use the AR feature to view the product in 3D and visualise how it may look and fit within their own space before making a purchase.
The feature is available only on products that have AR/3D assets enabled.
This provides customers with a more interactive way to explore selected products and better understand their size, appearance and placement.