DS Bamboo Mattress Protector - Single
Mattress Protector | Bamboo Terry Cloth | Easy Machine Washing
| Shipping Zone | Price |
|---|---|
| Auckland to Auckland | $8.00 |
| Auckland to North Island non rural only | $15.00 |
| Auckland to South Island non rural only | $30.00 |
| Wellington to Wellington | $8.00 |
| Wellington to North Island non rural only | $15.00 |
| Wellington to South Island non rural only | $30.00 |
Description
Description
Bamboo Mattress Protector - Single
Bamboo Mattress Protector - Single helps protect your mattress from spills, accidents and stains while adding a comfortable layer to your bed. It features a soft 155gsm bamboo terry cloth surface made from 70% viscose and 30% polyester. The TPU coating provides water-resistant protection while maintaining breathability for a comfortable sleep environment. An elasticated knitted polyester skirt helps keep the protector securely fitted to mattresses up to 40cm thick. Easy to care for and machine washable. This single mattress protector is a practical choice for everyday bedding protection.
Features:
Water-resistant mattress protection
Soft 155gsm bamboo terry cloth surface
70% viscose and 30% polyester blend
TPU-coated cover
Breathable and comfortable design
Helps protect against spills, accidents and stains
Deep-fitting skirt for mattresses up to 40cm thick
Elasticated skirt for a secure fit
Designed for Single mattresses
Specifications:
Size: Single
Cover Material: Bamboo Terry Cloth with TPU Coating
Cover Fabric Composition: 70% Viscose, 30% Polyester
Skirt Material: Polyester Knitted Fabric
Skirt: Elasticated
Skirt Depth: 40 cm
Product Dimensions: 190 cm (L) x 90 cm (W)
Fabric Weight: 155 gsm
Protection: Water-Resistant
Care Instructions: Machine Washable
Package Contents:
1 x Bamboo Mattress Protector - Single
Please note: We do not accept change of mind returns on mattress protectors due to health and hygiene reasons.
Packaged Dimensions
Packaged Dimensions
| Particulars | Dimensions (Height x Width x Length) cm | Weight |
|---|---|---|
| 1 Box | 5.3×24×32 cm | 0.7kg |
Shipping & Delivery
Shipping & Delivery
Dear valued customer,
We are thrilled to offer our shipping services to ensure you receive your purchased products in a timely and efficient manner. Please find below important information regarding our shipping policy:
- Courier delivery within the island: 1-3 working days (rural areas may take longer).
- Courier Inter-island deliveries: 2-4 working days (rural areas may take longer).
- Large Freight Deliveries within island will take between 3-5 working days, rural delivery may take longer.
- Large Freight Deliveries between inter-island will take 2-7 working days, rural delivery may take longer.
Delivery Specifications:
- Our shipping service includes delivery by a single driver to the nearest drop-off point.
- Regrettably, our drivers are unable to take products up a fleet of stairs and for apartments we can deliver to the reception/ it’s up to the driver’s discretion if they want to deliver it to your doorstep.
- We do not offer two-person deliveries for any items.
Contact Number Requirement:
- To ensure a smooth delivery process, we kindly request that you provide a valid contact number during checkout. This will allow our delivery team to reach you for any delivery-related updates or inquiries.
In-Store Collection Option:
- For customers who prefer a quicker solution, we offer the option for in-store collection immediately after purchase.
- Please note that this option is subject to stock availability in our branches.
Pricing and Delivery to Rural Areas:
- The prices provided in our shipping quotes are reflective of main cities only for large freight items.
- For rural areas, additional fees may apply, and you will be notified via email should any extra charges be applicable.
We strive to ensure the utmost satisfaction for our customers, and our shipping process is designed to make your shopping experience convenient and hassle-free. If you have any queries or require further assistance, please do not hesitate to reach out to our customer support team.
Thank you for choosing us as your preferred shopping destination. We look forward to serving you!
Best regards,
TSB Living Ltd.
Warranty & Returns
Warranty & Returns
Your coverage, care and claims at a glance
Enjoy your mattress with confidence. This limited warranty covers eligible manufacturing defects and is provided in addition to your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).
What is covered?
For eligible mattresses purchased new from TSB Living on or after 1 January 2026:
| Coverage | Warranty Period |
|---|---|
| Internal structure: broken, collapsed or displaced springs; internal support failure; structural foam splitting or cracking | 10 years |
| Permanent visible indentation greater than 40 mm, with correct support and care | 10 years |
| Manufacturing defects in the stitching and seams, cover, zip, side tape and other surface materials | 12 months |
| Bonnell Spring Mattress range | 12 months |
If a claim is accepted, TSB Living will provide an appropriate remedy in accordance with the terms of this written warranty.
This is a structural and manufacturing-defect warranty. It is not a comfort guarantee or a guarantee against normal changes caused by use.
Important: These warranty periods and the 40 mm indentation threshold apply only to this written warranty. They do not limit any rights or remedies available under the Consumer Guarantees Act.
Which mattresses are eligible?
The 10-year written warranty generally applies to all new TSB Living mattress ranges except the Bonnell Spring Mattress range.
To qualify, the mattress must:
- Have been purchased from TSB Living on or after 1 January 2026;
- Be used for normal household purposes; and
- Be owned by the original purchaser.
This written warranty is non-transferable. However, this does not affect any rights that another person, including someone who receives the mattress as a gift, may have under the Consumer Guarantees Act.
For clearance, ex-display, seconds, or mattresses sold with an imperfection, eligibility for the 10-year warranty is determined by the warranty information displayed on the relevant product page at the time of purchase.
A product that is not eligible for this 10-year written warranty may still be protected by the Consumer Guarantees Act. A specific fault disclosed before purchase is not covered, but this does not automatically exclude an unrelated fault.
Mattresses purchased before 1 January 2026 are not covered by this 10-year written warranty. They remain covered by the 12-month written warranty applied at the time of purchase, together with any applicable rights under the Consumer Guarantees Act.
The warranty period begins on the original delivery or collection date. A repair or replacement does not restart the written warranty period.
What is not covered?
- Normal wear: body impressions or indentations of 40 mm or less, foam softening, comfort-layer compression, pilling, fading, stretching and minor dimensional variations.
- Personal preferences: changes in comfort, firmness or temperature preference.
- Damage or contamination: stains, spills, body fluids, odours, burns, cuts, tears, dampness, mould, mildew, corrosion or pests.
- Incorrect use or care: misuse, overloading, unsuitable bed bases, incorrect handling or storage, or failure to follow the applicable care instructions.
- Unauthorised changes: repairs, alterations or modifications not approved by TSB Living.
- Other exclusions: disclosed faults, second-hand or unauthorised-reseller purchases, and commercial, hotel, rental or other high-frequency use unless expressly approved.
TSB Living may decline a claim under this written warranty because of incorrect support, handling, storage, cleaning or care only where that issue caused or materially contributed to the reported problem.
These exclusions define the scope of this written warranty and do not exclude or reduce any rights under the Consumer Guarantees Act.
Care for your mattress
| What to do | Key requirement |
|---|---|
| Support it properly | Use a strong, flat and correctly sized bed base. Unless the product instructions state otherwise, slat gaps must not exceed 70 mm. Double and larger sizes require adequate centre support extending to the floor. |
| Check base compatibility | Do not use a damaged, uneven, sagging or incorrectly sized base. Use an adjustable base only if the mattress is identified as compatible. |
| Swap regularly | Swap the mattress from head to foot approximately every three to six months. Do not flip a one-sided mattress. |
| Handle carefully | Do not fold, bend, drag, jump or stand on the mattress. Avoid forcing it through narrow spaces or placing excessive weight on its edges. |
| Unpack promptly | Remove a roll-packed mattress from its packaging and allow it to expand within 90 days of delivery or collection. |
| Protect and ventilate | A mattress protector or overlay is recommended but is not, by itself, a condition of this warranty. Keep the mattress clean, dry and well ventilated, and attend to spills immediately. |
| Clean carefully | Unless the care label states otherwise, do not machine wash, dry clean, soak or saturate the mattress, foam or fillings. Spot clean with a clean, damp cloth, warm water and a small amount of mild, non-coloured soap. Gently blot (do not rub) and allow the mattress to air-dry completely. |
A support or care issue will affect a warranty claim only where it caused or significantly contributed to the reported problem.
How is an indentation measured?
To assess a possible indentation:
- Remove all bedding, protectors and toppers.
- Place the mattress on a suitable, flat and supportive base.
- Leave the mattress completely unloaded for at least 24 hours.
- Place a straight edge across the affected area.
- Measure vertically from the straight edge to the deepest point of the indentation.
For a claim under this written warranty, the indentation must be greater than 40 mm and must not result from quilting, normal surface settlement or an unsuitable bed base.
We may ask for photographs or a short video showing the measurement.
The 40 mm threshold applies to this written warranty only. A mattress that does not meet this threshold may still have rights under the Consumer Guarantees Act, depending on the circumstances.
How do I make a claim?
Please contact sales@tsbliving.co.nz and provide as much of the following information as is reasonably available:
| Information required | What to provide |
|---|---|
| Proof of purchase | Order number, invoice, receipt, email confirmation or bank transaction record |
| Product details | Mattress model, size and a photograph of the product label, where available |
| Evidence of the problem | Photographs showing the complete mattress and clear photographs or videos of the reported issue |
| Indentation claim | A photograph or video showing the indentation measurement |
| Bed base | Photographs of the base, slats and centre support, where relevant |
If any requested information is unavailable, please let us know. The absence of one particular document or photograph will not automatically invalidate a claim, although we require enough information to confirm the purchase and reasonably assess the problem.
Please keep the mattress clean and hygienic during the claim process. Do not dispose of it unless TSB Living has confirmed in writing that you may do so.
What happens after I submit a claim?
TSB Living will review the information provided and may request reasonable additional photographs, videos, measurements or an inspection.
If a claim is accepted under this written warranty, TSB Living may:
- Repair the mattress or affected component;
- Replace the affected component;
- Replace the mattress; or
- Provide a reasonably comparable replacement if the original model is unavailable.
Any repair or replacement remains covered for the balance of the original written warranty period. This does not limit any statutory rights applying to the repaired or replacement product.
Your rights under the Consumer Guarantees Act
The remedy selected by TSB Living under this written warranty does not limit any remedy available under the Consumer Guarantees Act.
Where a problem covered by the CGA can be remedied, TSB Living may choose an appropriate remedy, such as a repair, replacement or refund.
If the problem is a failure of substantial character, or if it is not remedied within a reasonable time, the customer may have the right under the CGA to reject the product and choose a refund or replacement.
Nothing in this warranty excludes, restricts or modifies any statutory right that cannot lawfully be excluded.
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